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itSMF Ireland AGM 2023

The Annual General Meeting of the Society will be held online on the 23rd March 2023 at 8:30am.

Speaker Profile 

We are delighted to welcome Mark Smalley, Industry Speaker, Expert and Author as our speaker at this year’s itSMF Ireland AGM. 

Mark has worked in various roles in IT for 45 years and has been a contributor to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, VeriSM and XLA. He is committed to helping IT people understand service. He has spoken at hundreds of events in more than thirty countries and helps presenters present and writers write. 

Mark’s presentation on Paradoxical ITSM, will include thought provoking topics such as:  

  • ITSM Defies Definition 
  • ITSM is an Oxymoron 
  • ITSM Does Not Deliver Value 
  • ITSM is Not for Algorithms 


  • To receive and consider the Chairman’s Report
  • To elect Management Committee Members  
  • Any other non-voting business 
  • Presentation: Paradoxical ITSM, Mark Smalley  

Note: Only itSMF Ireland Members who have paid their annual subscription are entitled to attend and vote at the AGM.

Membership means more than saving on events. You can also network with like-minded professionals, and gain recognition of your experience and expertise. Learn more about membership benefits.

Members:  Book Here  

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23rd Mar (Thu)


Begins at 08:30 and ends at 09:45


  • (non-members)

Register   –   Non-members register here >>

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