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itSMF brings you...An introduction to ITIL 4

ITIL V4 is the first significant update to the leading ITSM guidance since 2011. In this talk Stuart Wright will address these updates and changes in terminology.

Presentation Contents

Introduction to ITIL 4 covering:

ITIL service value system

The 4 dimensions model and influencing factors

The ITIL guiding principles

Changes in terminology

Reference not just to new terminology but also where V3 terminology has been updated and brought in-line with current thinking  

The new qualification scheme and its relationship with the V3 credits

About the speaker

Stuart is a highly professional and respected Service Management Consultant/Senior Lecturer with over 25 years progressive experience. 

A well-travelled lecturer with the practical experience gained from various consultancy projects used to create delegate interaction and bring courses to life through the use of real-life examples.

Stuart has been delivering training and guest speaking events since the year 2000, as an expert in both ITIL and ISO/IEC 20000. He is well known locally having delivered and attended numerous service management engagements throughout Ireland every year for over 18 years.

Details of the day

8.00am - Registration & refreshments

8.30am - AGM

9.00am – 10.00am - ITIL V4 event

Please note that you must register for the AGM separately should you wish to attend.

Members – book your place at this event for the special price of just €25.00  Free

Membership means more than saving on events. You can also network with like-minded professionals, and gain recognition of your experience and expertise. Learn more about membership benefits.

Members' price:


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16th May (Thu)


Begins at 09:00 and ends at 10:00


  • Price:

€25.00   –   Non-members register here >>

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